Cancellation & Refund Policy
Last updated on Feb 23rd 2025
Disclaimer
Pot Foods is a brand name and logo representation of the company registered under the merchant entity name GAYATHIRI FARMERS PRODUCER COMPANY LIMITED. Throughout this website, the terms “Pot Foods,” “we,” “us,” and “our” refer to Pot Foods as the trading name of GAYATHIRI FARMERS PRODUCER COMPANY LIMITED. All policies, terms, and conditions mentioned on this website apply to Pot Foods as the official brand representation of the registered entity.
For any legal or business references, GAYATHIRI FARMERS PRODUCER COMPANY LIMITED remains the legally registered entity, while Pot Foods will be used for branding and communication purposes.
At Pot Foods, we take pride in delivering fresh, high-quality food products. Due to the perishable nature of our confectionery items, we do not offer cancellations or refunds once an order is placed.
Key Policy Points:
- No Cancellations: Orders cannot be canceled once confirmed and processed.
- No Refunds: We do not provide refunds for any reason, including change of mind or incorrect orders.
- Damaged or Incorrect Items: In the rare case of receiving a damaged or incorrect product, please contact us within 24 hours of delivery with clear images for review. Resolutions, if any, will be at our sole discretion.
- Non-Returnable Products: Due to hygiene and safety reasons, all food items are strictly non-returnable.
By placing an order, you agree to our No Cancellation & No Refund policy. For any concerns, feel free to contact our support team.
